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Customer Service Survey

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2021 Customer Service Survey


The Companies Registry has conducted the 2021 Customer Service Survey to collect customers’ opinion on the performance of our services.  A six-point scale ranging from “Extremely Satisfied” to “Extremely Dissatisfied” is used for respondents to rate the satisfaction level of various services.  The survey results showed that 92.1% of our customers gave an overall rating of “Satisfied” or above, an increase of 8.1% compared to last year’s results.

The level of overall customer satisfaction and satisfaction ratings for individual service attributes are highlighted below.

2021 Customer Service Survey



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