2020 Customer Service Survey
The Companies Registry has conducted the 2020 Customer Service Survey to collect customers’ opinion on the performance of our services. A six-point scale ranging from “Extremely Satisfied” to “Extremely Dissatisfied” is used for respondents to rate the satisfaction level of various services. The survey results showed that 84% of our customers gave an overall rating of “Satisfied” or above.
The level of overall customer satisfaction and satisfaction ratings for individual service attributes are highlighted below.