2021 Customer Service Survey
The Companies Registry has conducted the 2021 Customer Service Survey to collect customers’ opinion on the performance of our services. A six-point scale ranging from “Extremely Satisfied” to “Extremely Dissatisfied” is used for respondents to rate the satisfaction level of various services. The survey results showed that 92.1% of our customers gave an overall rating of “Satisfied” or above, an increase of 8.1% compared to last year’s results.
The level of overall customer satisfaction and satisfaction ratings for individual service attributes are highlighted below.