Customer Service Survey

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2019 Customer Service Survey

The Companies Registry has conducted the 2019 Customer Service Survey to collect customers’ opinion on the performance of our services. A six-point scale ranging from “Extremely Satisfied” to “Extremely Dissatisfied” is used for respondents to rate the satisfaction level of various services.  The survey results showed that 86.5% of our customers gave an overall rating of “Satisfied” or above, compared to 80.9% in 2018.

The level of overall customer satisfaction and satisfaction ratings for individual service attributes are highlighted below.

% of customers giving a rating of “Satisfied” or above

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