Search

Enquiries, Suggestions & Complaints

The detail of this page

  1. For enquiries, you may contact us in the following ways -

    Enquiry Hotline (IVRS)(852) 2234 9933
    By Phone (24-hour Hotline)*(852) 2867 2600 / (852) 2867 2604
    By Fax(852) 2596 0585
    By Post / In PersonInformation Counter at 14th Floor,
    Queensway Government Offices,
    66 Queensway, Hong Kong
    By Emailcrenq@cr.gov.hk

    * Operator services provided by 1823 on a 24-hour basis

  2. The Companies Registry is committed to providing you with efficient and quality service. To enable us to understand and satisfy your needs, we are keen to have your opinions of our existing services and the performance of our staff. Your suggestions for new services are most welcome.

    Please tell us your views by sending us an email or by completing the Customer Suggestions / Comments Form, which is available for download in Word or PDF format.

    You may return the form by email to crenq@cr.gov.hk, by fax to (852) 2596 0585 or by mail to the Companies Registry, Customer Services Division, 14th Floor, Queensway Government Offices, 66 Queensway, Hong Kong.

  3. Complaints on cases, services or policy

    If you have any complaints on cases, our services or policy, you may contact the Officer-in-charge of the relevant section responsible for the services mentioned below : -

    Services Sections Telephone Numbers of the Officers-in-Charge
    Receipt of documents in hard copy form and fees Document Management Section  (852) 2867 2595
    Registration of local and non-Hong Kong companies New Companies Section (852) 2867 4790
    Change of company names
    Registration of general documents General Registration Section (852) 2867 4562
    Registration of documents relating to charges and liquidation Charges & Liquidation Section (852) 2867 2611
    Electronic Search Public Search Section (852) 2867 1466
    Money Lenders Money Lenders Section (852) 2867 2567
    Deregistration Deregistration Section (852) 2867 2631
    Striking Off
    Prosecution Enforcement Section (852) 2867 3407
    or

    call the Customer Services Manager at telephone number (852) 2867 4570 or call the 24-hour hotline (852)2867 2600 (operator services provided by 1823 on a 24-hour basis). 1823 will forward the complaints received to this Registry for investigation and follow-up actions.

    You may also write to us or complete our Customer Suggestions / Comments Form and send it to us by the following means -

    • By Post / In Person : 14th floor, Queensway Government Offices, 66 Queensway, Hong Kong
    • By Fax : (852) 2596 0585
    • By Email : crenq@cr.gov.hk
    • Use the suggestion boxes located on the 13th and 14th floors of the Queensway Government Offices, 66 Queensway, Hong Kong

    Complaints on breaches of the Companies Ordinance

    If you want to make a complaint in respect of breaches of the Companies Ordinance, please complete our Complaint Form - Reporting Breaches of the Companies Ordinance and send it to us by the following means -

    • By Post / In Person : 14th floor, Queensway Government Offices, 66 Queensway, Hong Kong
    • By Fax : (852) 2596 0585
    • By Email : crenq@cr.gov.hk
    • Use the suggestion boxes located on the 13th and 14th floors of the Queensway Government Offices, 66 Queensway, Hong Kong

    All complaints will be dealt with expeditiously and replies will be given within 10 calendar days after receipt of complaints. For complicated cases which require detailed investigation, an interim reply will be given.

Web Accessibility Conformance
Back To Top Button