Complaints against Licensed Money Lenders

Complaints against Licensed Money Lenders to the Companies Registry

The Money Lenders Section of the Companies Registry is responsible for processing applications for money lenders licences, renewal of licences and endorsement on licences; as well as maintaining a register of money lenders for inspection by members of the public.

The Money Lenders Section will investigate complaints relating to alleged non-compliance with the Licensing Conditions (except the Licensing Conditions enforced by the Hong Kong Police Force).

Complaints against licensed money lenders may be made with:

Companies Registry (Money Lenders Section)
Address:	13th floor, Queensway Government Offices, 66 Queensway, Hong Kong
Telephone:	(852) 2867 2634
Email:	mlu@cr.gov.hk
Fax:	(852) 2530 9001

All complaints received by the Money Lenders Section will be dealt with expeditiously and replies will be given within 10 calendar days after receipt of complaints. For complicated cases which require detailed investigation, an interim reply will be given.

Complaints against Licensed Money Lenders to the Hong Kong Police Force

For complaints relating to improper debt collection practices and harassment during debt collection process, please report to the nearby police station.

For case involves suspected breach of the Money Lenders Ordinance (Chapter 163 of the Laws of Hong Kong) and/or non-compliance of the Licensing Conditions enforced by the Hong Kong Police Force, the Money Lenders Section will refer the case to the Hong Kong Police Force, Licensing Office (Money Lenders Licensing Section) for follow-up action.

Hong Kong Police Force, Licensing Office (Money Lenders Licensing Section)
Address:	12th floor, Arsenal House, Police Headquarters, 1 Arsenal Street, Wan Chai, Hong Kong
Telephone:	(852) 2860 3574
Fax:	(852) 2200 4514

Complaint against Other financial institutions

Authorized institutions under the Banking Ordinance (Chapter 155 of the Laws of Hong Kong) (including banks, restricted licence banks and deposit-taking companies) are regulated by the Hong Kong Monetary Authority. Complaints against these financial institutions should be made directly to the regulatory authority instead.

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