Performance Pledges

Performance Pledge

Performance Pledge 2025

Service	2024 Achievements				2025-2026 Targets
	Service Standard ^{(Note 1)}	(% meeting standard)			Service Standard ^{(Note 1)}	% meeting standard
	Service Standard ^{(Note 1)}	Target	Actual	Over/ (Under)	Service Standard ^{(Note 1)}	% meeting standard
	(expressed in working days unless otherwise specified)
Registration of new companies ^{(Notes 2 and 6)}
local companies ^{(Note 3)}
delivery in hard copy form	4	95	98.6	3.6	4	95
delivery in electronic form ^{(Note 4)}	1 hr	90	99.0	9.0	1 hr	90
non-Hong Kong companies	9	90	99.4	9.4	9	90
open-ended fund companies ^{(Note 5)}	3	90	99.0	9.0	3	90
Change of names of companies ^{(Note 6)}
local companies
delivery in hard copy form	4	95	99.1	4.1	4	95
delivery in electronic form ^{(Note 4)}	1 hr	90	99.3	9.3	1 hr	90
open-ended fund companies ^{(Note 5)}	3	90	100	10.0	3	90
Registration of general documents ^{(Note 6)}
delivery in hard copy form ^{(Note 7)}	5	90	78.2	(11.8)	5	90
delivery of specified forms in electronic form ^{(Note 4)}	12 hrs	95	98.0	3.0	12 hrs	95
Registration of charges ^{(Note 6)}
	7	90	99.1	9.1	7	95
Deregistration of companies
acknowledge receipt of application	4	95	97.4	2.4	4	95
Online search on the internet
supply of image records of documents for download	5 mins	95	99.6	4.6	5 mins	95
supply of certified copies of search results ^{(Notes 8 & 9)}	3 hrs	95	100	5.0	3 hrs	95
supply of certificates ^{(Notes 8 & 9)}	6 hrs	95	99.8	4.8	6 hrs	95
Onsite search at the e-Services Centre
supply of hard copies of search results	20 mins	95	99.5	4.5	20 mins	95
supply of certified copies of search results ^{(Note 9)}	3 hrs	95	99.5	4.5	3 hrs	95
supply of certificates ^{(Note 9)}	6 hrs	95	99.3	4.3	6 hrs	95
Onsite delivery of documents in hard copy form
queuing time ^{(Note 10)}	20 mins	95	97.5	2.5	20 mins	95
Granting of trust or company service provider licences ^{(Note 11)}
	2.5 mths	90	99.2	9.2	2.5 mths	90
Registration of limited partnership funds ^{(Notes 2 and 6)}
	4	90	100	10.0	4	95

Note:

Days in service standard represent working days. The service standard for delivery in hard copy form excludes the day of delivery. The service standard for delivery in electronic form is calculated from the time of e-submission.
Business Registration Certificates are issued by the Companies Registry for the Inland Revenue Department together with Certificates of Incorporation / Certificates of Registration for companies or Certificate of Registration for limited partnership funds.
The service standard applies to registration of local company limited by shares.
The service standard applies to applications or specified forms which are submitted electronically.
The time required by the Securities and Futures Commission (“SFC”) in processing and delivering the applications to the Registry is excluded.
The service standard does not apply to documents or forms which require amendment or additional information.
For documents reporting appointment of directors of open-ended fund companies, the processing time required by the SFC is excluded.
Time for delivery by post or by courier service is excluded.
Customers who do not request for delivery of certified copies of documents and certificates by post or by courier service can collect them during service hours at the collection counters of the e-Services Centre at 13th floor, Queensway Government Offices, 66 Queensway, Hong Kong.
Customers can deliver documents not requiring fees at the designated Service Desk.
The service standard does not apply to applications for trust or company service provider licences which require amendment, additional information or further investigation.

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