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Performance Pledges

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  1. Service2019 Performance2020-2021 Targets
    Service Standard
    (Note 1)
    (% meeting standard) Service Standard
    (Note 1)
    % meeting standard
    Target ActualOver/
    (Under)
    (expressed in working days unless otherwise specified)
    Registration of new companies (Note 2)
    local companies (Note 3)
    • delivery in hard copy form
    495983495
    • delivery in electronic form (Note 4)
    1 hr909991 hr90
    non-Hong Kong companies10909991090
    open-ended fund companies (Note 5)39010010390
    Change of name of companies
    local companies
    • delivery in hard copy form

    4951005495
    • delivery in electronic form (Note 4)
    1 hr909991 hr90
    open-ended fund companies (Note 5)390N/AN/A390
    Registration of general documents
    • delivery in hard copy form (Note 6)

    59087(3)590
    • delivery of specified forms in electronic form (Note 4)

    12 hrs901001012 hrs95
    Registration of charges
     790999790
    Deregistration of companies
    acknowledge receipt of application595972595
    Online search on the internet
    supply of image records of documents for download5 mins959945 mins95
    supply of certified copies of search results (Notes 7 & 8)3 hrs9510053 hrs95
    supply of certificates (Notes 7 & 8)6 hrs9510056 hrs95
    Onsite search at the Public Search Centre
    supply of hard copies of search results20 mins95100520 mins95
    supply of certified copies of search results (Note 8)3 hrs9510053 hrs95
    supply of certificates (Note 8)6 hrs9510056 hrs95
    Onsite delivery of documents in hard copy form
    queuing time (Note 9)20 mins9599420 mins95
    Granting of trust or company service provider licences (Note 10)
    2.5 mths909552.5 mths90

    Improved targets highlighted in green          

Note:
  1. The service standard for delivery in hard copy form excludes the day of delivery. The service standard for delivery in electronic form is calculated from the time of e-submission.
  2. Business Registration Certificates are issued by the Companies Registry for the Inland Revenue Department together with Certificates of Incorporation.
  3. The service standard applies to registration of local company limited by shares.
  4. The service standard applies to applications or specified forms which are submitted electronically.
  5. The time required by the Securities and Futures Commission (“SFC”) in processing and delivering the applications to the Registry is excluded.
  6. For documents reporting appointment of directors of open-ended fund companies, the processing time required by the SFC is excluded.
  7. Time for delivery by post or by courier service is excluded.
  8. Customers who do not request for delivery of certified copies of documents and certificates by post or by courier service can collect them during service hours at the collection counters of the Public Search Centre at 13th floor, Queensway Government Offices, 66 Queensway, Hong Kong.
  9. Customers can deliver documents not requiring fees at designated Service Desk.
  10. The service standard does not apply to applications for trust or company service provider licences which require amendment, additional information or further investigation.
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