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Performance Pledges

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  1. Service2018 Performance2019-20 Targets
    Service Standard
    (Note 1)
    (% meeting standard) Service Standard
    (Note 1)
    % meeting standard
    Target ActualOver/
    (Under)
    (expressed in working days unless otherwise specified)
    Registration of new companies (Note 2)
    local companies (Note 3)
    • delivery in hard copy form
    495983495
    • delivery in electronic form (Note 4)
    1 hr909991 hr90
    non-Hong Kong companies11909991090
    open-ended fund companies (Note 5)390
    Change of name of local companies

    local companies

    • delivery in hard copy form

    495994495
    • delivery in electronic form (Note 4)
    1 hr909991 hr90
    open-ended fund companies (Note 5)390
    Registration of general documents
    delivery in hard copy form (Note 6)59084(6)590
    delivery of specified forms in electronic form (Note 4)12 hrs901001012 hrs90
    Registration of charges
     790999790
    Deregistration of companies
    issue of approval letter595994595
    Online search on the internet
    supply of image records of documents for download5 mins959945 mins95
    supply of certified copies of search results
    (Notes 7 & 8)
    3 hrs9510053 hrs95
    supply of certificates
    (Notes 7 & 8)
    6 hrs9510056 hrs95
    Onsite search at the Public Search Centre
    supply of hard copies of search results20 mins95100520 mins95
    supply of certified copies of search results (Note 8)3 hrs9510053 hrs95
    supply of certificates 
    (Note 8)
    6 hrs9510056 hrs95
    Onsite delivery of documents in hard copy form
    queuing time
    (Note 9)
    20 mins901001020 mins95
    Granting of trust or company service provider licences (Note 10)
    2.5 mths90

    Improved targets highlighted in green           New targets highlighted in blue

Note:
  1. The service standard for delivery in hard copy form excludes the day of delivery. The service standard for delivery in electronic form is calculated from the time of e-submission.
  2. Business Registration Certificates are issued by the Companies Registry for the Inland Revenue Department together with Certificates of Incorporation.
  3. The service standard applies to registration of local company limited by shares.
  4. The service standard applies to applications or specified forms which are submitted electronically.
  5. The time required by the Securities and Futures Commission ("SFC") in processing and delivering the applications to the Registry is excluded.
  6. For documents reporting appointment of directors of OFCs, the processing time required by the SFC is excluded.
  7. Time for delivery by post or by courier service is excluded.
  8. Customers who do not request for delivery of certified copies of documents and certificates by post or by courier service can collect them during service hours at the collection counters of the Public Search Centre at 13th floor, Queensway Government Offices, 66 Queensway, Hong Kong.
  9. Customers can deliver documents not requiring fees at designated Service Desk.
  10. The service standard does not apply to applications for trust or company service provider licences which require amendment, additional information or further investigation.
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