2018 Customer Service Survey
To help us enhance our services, the Companies Registry has conducted the 2018 Customer Service Survey. The survey results showed that over 80% of our customers gave a rating of “Very Satisfied” or “Satisfied” with our services and the overall customer satisfaction rating was 3.86 (on a five-point scale). 34.1% of the respondents also indicated that the services of the Registry had improved as compared to the previous year.
The level of overall customer satisfaction and satisfaction ratings for individual service attributes are highlighted below.
Level of Overall Customer Satisfaction
Satisfaction Ratings for Individual Service Attributes