Search on Licensed Money Lenders’ Telephone Hotlines for Handling Complaints

Search on Licensed Money Lenders' Telephone Hotlines for Handling Complaints

Pursuant to Licensing Condition 12 of the Money Lenders Licence, all licensed money lenders should establish proper and effective procedures to ensure the proper handling of customers' complaints and that appropriate remedial actions are taken.

To ensure proper and effective handling of customers' complaints, all licensed money lenders have provided their telephone hotlines for handling complaints which are made available below for viewing and downloading free-of-charge by members of the public.

List of licensed money lenders’ telephone hotlines for handling complaints (in alphabetical order of English names of Licensed Money Lenders)

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