Enquiries, Complaints & Suggestions

Enquiries

For enquiries, you may contact us in the following ways -

Enquiry Hotline (Interactive Voice Response System) ^{(Note 1)}	(852) 2234 9933
By Phone (24-hour Hotline)^{(Note 2)}	(852) 2867 2600 / (852) 2867 2604
By Fax	(852) 2596 0585
By Post / In Person	Information Counter at 14th Floor, Queensway Government Offices, 66 Queensway, Hong Kong
By Email	crenq@cr.gov.hk

Note:
1. A pre-recorded telephone message will be provided with the basic information about our service. If further information is required, you may choose to talk to an operator and your call will be transferred to 1823.
2. Operator services provided by 1823 on a 24-hour basis

Complaints on breaches of the Companies Ordinance
If you want to make a complaint in respect of breaches of the Companies Ordinance, please complete our Complaint Form - Reporting Breaches of the Companies Ordinance and send it to us by the following means -
- By Post / In Person : 14th floor, Queensway Government Offices, 66 Queensway, Hong Kong
- By Fax : (852) 2596 0585
- By Email : crenq@cr.gov.hk
- Use the suggestion boxes located on the 13th and 14th floors of the Queensway Government Offices, 66 Queensway, Hong Kong
All complaints will be dealt with expeditiously and replies will be given within 10 calendar days after receipt of complaints. For complicated cases which require detailed investigation, an interim reply will be given.
Complaints on Case Handling

If you have any complaints on case handlings, you may call the Officer-in-charge of the relevant section responsible for the case types mentioned below during office hours or email to crenq@cr.gov.hk : -

Services	Sections	Telephone Numbers of the Officers-in-Charge
Related to Companies and Other Entities
Receipt of documents in hard copy form and fees Registration of limited partnership funds, limited partnerships, registered trustees corporations, and entities under miscellaneous incorporation ordinances; and processing of their statutory documents delivered after registration	Document Management Section	(852) 2867 2595
Incorporation / Registration of local companies, re-domiciled companies, non-Hong Kong companies, and open-ended fund companies Change of company names Application for licences to dispense with the word “Limited” in the names of companies Registration of trust companies under Part 8 of the Trustee Ordinance	New Companies Section	(852) 2867 4790
Registration of general documents of local companies, re-domiciled companies, registered non-Hong Kong companies, and open-ended fund companies delivered after incorporation / registration (Examples of general documents of local companies are: annual return, statutory documents related to changes of registered office address / director / company secretary / shareholder or alteration of articles of association, etc.)	General Registration Section	(852) 2867 4562
Registration of documents relating to charges and liquidation	Charges & Liquidation Section	(852) 2867 2611
Deregistration Striking Off Restoration of companies	Deregistration Section	(852) 2867 2631
Electronic Search Application for Disclosure of Withheld Information / Protected Information Application to Withhold Information from Public Inspection	Public Search Section	(852) 2867 1466
Prosecution related to the Companies Ordinance	Enforcement Section (C)	(852) 3577 7272
*Related to Money Lenders*
Application for or Renewal of Money Lenders Licence Registration of statutory documents delivered by licensed money lenders	Money Lenders Section	(852) 2867 2567
*Related to Trust or Company Service Providers (TCSP)*
Application for or Renewal of TCSP Licence Registration of statutory documents delivered by TCSP licensees	Licencing Division, (Registry for Trust and Company Service Providers)	(852) 3678 5109
Prosecution related to Part 5A of the Anti-Money Laundering and Counter Terrorist Financing Ordinance	Enforcement Section (T)	(852) 3678 5170

All complaints will be dealt with expeditiously and replies will be given within 10 calendar days after receipt of complaints. For complicated cases which require detailed investigation, an interim reply will be given.

Complaints or Suggestions on Services or Policy
The Companies Registry is committed to providing you with efficient and quality service. To enable us to understand and satisfy your needs, we are keen to have your opinions of our existing services and the performance of our staff. Your suggestions for new services are most welcome.

If you have any complaints or suggestions on our services or policy, you may call our Assistant Registry Manager (Customer Services and Management)1 at telephone number (852) 2867 4570 during office hours or call the 24-hour hotline (852) 2867 2600 (operator services provided by 1823 on a 24-hour basis). 1823 will forward the complaints received to this Registry for investigation and follow-up actions.
You may also write to us or complete our Customer Suggestions / Comments Form (Word or PDF ) and send it to us by the following means : -
- By Post / In Person : 14th floor, Queensway Government Offices, 66 Queensway, Hong Kong
- By Fax : (852) 2596 0585
- By Email : crenq@cr.gov.hk
- Depositing into the suggestion boxes located on the 13th and 14th floors of the Queensway Government Offices, 66 Queensway, Hong Kong
All complaints will be dealt with expeditiously and replies will be given within 10 calendar days after receipt of complaints. For complicated cases which require detailed investigation, an interim reply will be given.

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