Complaints on cases, services or policy

If you have any complaints on cases, our services or policy, you may contact the Officer-in-charge of the relevant section responsible for the services mentioned below : -

 
Services Sections Telephone Numbers of the Officers-in-Charge
 
Receipt of documents in hard copy form and fees
Document Management Section (852) 2867 2595
 
Registration of local and non-Hong Kong companies
New Companies Section (852) 2867 4790
 
Change of company names
 
Registration of general documents
General Registration Section (852) 2867 4562
 
Registration of documents relating to charges and liquidation
Charges & Liquidation Section (852) 2867 2611
 
Electronic Search
Public Search Section (852) 2867 2567
 
Money Lenders
   
 
Deregistration
Deregistration Section (852) 2867 2631
 
Striking Off
 
Prosecution
Enforcement Section (852) 2867 3407

or

call the Customer Services Manager at telephone number (852) 2867 4570 or call the 24-hour hotline (852)2867 2600 (operator services provided by 1823 on a 24-hour basis). 1823 will forward the complaints received to this Registry for investigation and follow-up actions.

You may also write to us or complete our Customer Suggestions / Comments Form and send it to us by the following means -

 
  By Post / In Person : 14th floor, Queensway Government Offices, 66 Queensway, Hong Kong
  By Fax : (852) 2596 0585
  By Email : crenq@cr.gov.hk
  Use the suggestion boxes located on the 13th and 14th floors of the Queensway Government Offices, 66 Queensway, Hong Kong

Complaints on breaches of the Companies Ordinance

If you want to make a complaint in respect of for breaches of the Companies Ordinance, please complete our Complaint Form - Reporting Breaches of the Companies Ordinance and send it to us by the following means -

 
  By Post / In Person : 14th floor, Queensway Government Offices, 66 Queensway, Hong Kong
  By Fax : (852) 2596 0585
  By Email : crenq@cr.gov.hk
  Use the suggestion boxes located on the 13th and 14th floors of the Queensway Government Offices, 66 Queensway, Hong Kong

All complaints will be dealt with expeditiously and replies will be given within 10 calendar days after receipt of complaints. For complicated cases which require detailed investigation, an interim reply will be given.