Complaints on cases, services or policy

If you have any complaints on cases, our services or policy, you may contact the Officer-in-charge of the relevant section responsible for the services mentioned below : -

Services	Sections	Telephone Numbers of the Officers-in-Charge
Receipt of documents and registration fees	Document Management Section	(852) 2867 2595
Incorporation and Registration of new companies	New Companies Section	(852) 2867 4790
Change of company name
Registration of documents	General Registration Section	(852) 2867 4562
Registration of charges related and liquidation documents	Charges & Liquidation Section	(852) 2867 2611
Company Search	Public Search Section	(852) 2867 2567
Deregistration	Deregistration Section	(852) 2867 2631
Striking Off
Money Lenders
Prosecution	Prosecution Section	(852) 2867 3407

call the Customer Services Manager at telephone number (852) 2867 4570 or call the 24-hour hotline (852)2867 2600 (handled by 1823 Call Centre). The 1823 Call Centre will forward the complaints received to this Registry for investigation and follow-up actions.

You may also write to us or complete our Customer Suggestions / Comments Form and send it to us by the following means -

		By Post / In Person : 14th floor, Queensway Government Offices, 66 Queensway, Hong Kong
		By Fax : (852) 2596 0585
		By Email : crenq@cr.gov.hk
		Use the suggestion boxes located on the 13th and 14th floors of the Queensway Government Offices, 66 Queensway, Hong Kong

Complaints on breaches of the Companies Ordinance

If you want to make a complaint for breaches of the Companies Ordinance which do not involve complaints about the way in which a particular case has been handled, please complete our Complaint Form for Breaches of the Companies Ordinance (Cap. 32) and sent it to us by the following means -

		By Post / In Person : 14th floor, Queensway Government Offices, 66 Queensway, Hong Kong
		By Fax : (852) 2596 0585
		By Email : crenq@cr.gov.hk
		Use the suggestion boxes located on the 13th and 14th floors of the Queensway Government Offices, 66 Queensway, Hong Kong

All complaints will be dealt with expeditiously and replies will be given within 10 days after receipt of complaints. For complicated cases which require detailed investigation, an interim reply will be given.