| Service |
2011-12 Performance |
2012-13 Targets |
Service Standard (Note 1) |
Target (% meeting standard) |
Actual (% meeting standard)
|
Over/ (Under) Achieved (%)
|
Service Standard (Note 1) |
% meeting standard |
| (expressed in working days unless otherwise specified) |
| Registration of new companies(Note 2) |
|
|
|
|
|
|
 | local company
paper submission
e-submission |
|
4
24 hrs |
95
90 |
98
100 |
3
10 |
4
1 hr |
95
90 |
 | non-Hong Kong companies
|
|
14 |
95 |
98 |
3 |
14 |
95 |
| Change of name of local companies |
|
|
|
|
|
|
paper submission
e-submission | |
4
24 hrs |
90
90 |
99
100 |
9
10 |
4
1 hr |
95
90 |
| Registration of general documents |
|
|
|
|
|
|
paper submission
e-submission of specified forms* (Note 3) |
6
N.A. |
90
N.A. |
98
N.A. |
8
N.A. |
6
24 hrs |
90
90 |
Registration of charges
|
8 |
90 |
99 |
9 |
8 |
90 |
| Deregistration of companies |
|
|
|
|
|
|
 | issue of approval letter |
|
5 |
97 |
99 |
2 |
5 |
95 |
Online search on the internet |
|
|
|
|
|
|
 | supply of image records of documents for download |
|
5 mins |
95 |
99 |
4 |
5 mins |
95 |
 | supply of certified copies of search results (Notes 4 & 5) |
|
3 hrs |
95 |
100 |
5 |
3 hrs |
95 |
 | supply of certificates (Notes 4 & 5) |
|
1 |
95 |
100 |
5 |
1 |
95 |
Onsite search at the Public Search Centre |
|
|
|
|
|
|
 | supply of hard copies of search results |
|
20 mins |
90 |
100 |
10 |
20 mins |
95 |
 | supply of certified copies of search results (Note 5) |
|
3 hrs |
95 |
100 |
5 |
3 hrs |
95 |
 | supply of certificates (Note 5) |
|
1 |
95 |
100 |
5 |
1 |
95 |
Onsite submission of documents (queuing time only) (Note 6)
|
20 mins |
90 |
97 |
7 |
20 mins |
90 |