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Performance Pledge 2017 (pdf format)

 
Service 2016-17 Performance 2017-18 Targets
Service Standard
(Note 1)
Target
(% meeting standard)
Actual
(% meeting standard)
Over/ (Under) Achieved (%)
Service Standard
(Note 1)
% meeting standard
(expressed in working days unless otherwise specified)
Registration of new companies(Note 2)
 
local company(Note 3)
delivery in hard copy form
delivery in electronic form(Note 4)

4

1 hr

95

90

98

99

3

9

4

1 hr

95

90
 
non-Hong Kong companies
13 95 100 5 11 90
Change of name of local companies
 
delivery in hard copy form
delivery in electronic form(Note 4)
4

1 hr
95

90
99

100
4

10
4

1 hr
95

90
Registration of general documents
delivery in hard copy form
delivery of specified forms in electronic form   (Note 4)
5

12 hrs
90

90
97

100
7

10
5

12 hrs
90

90
Registration of charges
7 90 99 9 7 90
Deregistration of companies
 
issue of approval letter
5 95 99 4 5 95
Online search
on the internet
 
supply of image records of documents for download
5 mins 95 100 5 5 mins 95
 
supply of certified copies of search results
(Notes 5 & 6)
3 hrs 95 100 5 3 hrs 95
 
supply of certificates
(Notes 5 & 6)
6 hrs 95 100 5 6 hrs 95
Onsite search at the Public Search Centre
 
supply of hard copies of search results
20 mins 95 100 5 20 mins 95
 
supply of certified copies of search results (Note 6)
3 hrs 95 100 5 3 hrs 95
 
supply of certificates
(Note 6)
6 hrs 95 100 5 6 hrs 95
Onsite delivery of documents in hard copy form
(queuing time)
(Note 7)
20 mins 90 99 9 20 mins 90

Improved targets highlighted in green


 
Note :
 
  1.  

The service standard for delivery in hard copy form excludes the day of delivery. The service standard for delivery in electronic form is calculated from the time of e-submission.

2.

Business Registration Certificates are issued by the Companies Registry for the Inland Revenue Department together with Certificates of Incorporation.

3.

The service standard applies to registration of local company limited by shares.

4.

The service standard applies to applications or specified forms which are submitted electronically.

5.

Time for delivery by post or by courier service is excluded.

6.

Customers who do not request for delivery of certified copies of documents and certificates by post or by courier service can collect them during service hours at the collection counters of the Public Search Centre at 13th floor, Queensway Government Offices, 66 Queensway, Hong Kong.

7.

Customers can deliver documents not requiring fees at designated Service Desk.