Performance Pledge 2012 (pdf format)

Service 2011-12 Performance 2012-13 Targets
Service Standard
(Note 1)		 Target
(% meeting standard)		 Actual
(% meeting standard)
 Over/ (Under) Achieved (%)
 Service Standard
(Note 1)		 % meeting standard
(expressed in working days unless otherwise specified)
Registration of new companies(Note 2)
*local company
paper   submission
e-submission
4

24 hrs
95

90
98

100
3

10
4

1 hr
95

90
*non-Hong Kong companies
14 95 98 3 14 95
Change of name of local companies
paper   submission
e-submission
 4

24 hrs		 90

90		 99

100		 9

10		 4

1 hr		 95

90
Registration of general documents
paper   submission
e-submission of   specified forms*    (Note 3)		 6

N.A.		 90

N.A.		 98

N.A.		 8

N.A.		 6

24 hrs		 90

90
Registration of charges
 8 90 99 9 8 90
Deregistration of companies
*issue of approval letter
 5 97 99 2 5 95
Online search
on the internet
*supply of image records of documents for download
 5 mins 95 99 4 5 mins 95
*supply of certified copies of search results
(Notes 4 & 5)
 3 hrs 95 100 5 3 hrs 95
*supply of certificates
(Notes 4 & 5)
 1 95 100 5 1 95
Onsite search at the
Public Search Centre
*supply of hard copies of search results
 20 mins 90 100 10 20 mins 95
*supply of certified copies of search results (Note 5)
 3 hrs 95 100 5 3 hrs 95
*supply of certificates
(Note 5)
 1 95 100 5 1 95
Onsite submission of documents
(queuing time only) (Note 6)
 20 mins 90 97 7 20 mins 90

* Formally launched on 20 February 2012.

Improved target

Note :
 1. 

The service standard for paper submission excludes the day of submission. The service standard for e-submission is calculated from the time of submission.

2.

Business Registration Certificates are issued by the Companies Registry for the Inland Revenue Department together with Certificates of Incorporation.

3.

The service standard applies to specified forms which are submitted electronically and automatically processed by the Integrated Companies Registry Information System.

4.

Time for delivery by post or by courier service is excluded.

5.

Customers who do not request for delivery of certified copies of documents and certificates by post or by courier service can collect them during service hours at the collection counters of the Public Search Centre at 13th floor, Queensway Government Offices, 66 Queensway, Hong Kong.

6.

Customers can submit documents not involving fees at designated Service Desk.