Performance Pledge 2013 (pdf format)

 
Service 2012-13 Performance 2013-14 Targets
Service Standard
(Note 1)		 Target
(% meeting standard)		 Actual
(% meeting standard)
 Over/ (Under) Achieved (%)
 Service Standard
(Note 1)		 % meeting standard
(expressed in working days unless otherwise specified)
Registration of new companies(Note 2)
 
local company
paper   submission
e-submission

4

1 hr
95

90
97

99
2

9
4

1 hr
95

90
 
non-Hong Kong companies
14 95 99 4 14 95
Change of name of local companies
 
paper   submission
e-submission
 4

1 hr		 95

90		 99

99		 4

9		 4

1 hr		 95

90
Registration of general documents
paper   submission
e-submission of   specified forms*    (Note 3)		 6

24 hrs		 90

90		 99

98		 9

8		 6

24 hrs		 90

90
Registration of charges
 8 90 98 8 8 90
Deregistration of companies
 
issue of approval letter
 5 95 99 4 5 95
Online search
on the internet
 
supply of image records of documents for download
 5 mins 95 100 5 5 mins 95
 
supply of certified copies of search results
(Notes 4 & 5)
 3 hrs 95 100 5 3 hrs 95
 
supply of certificates
(Notes 4 & 5)
 1 95 100 5 1 95
Onsite search at the
Public Search Centre
 
supply of hard copies of search results
 20 mins 95 100 5 20 mins 95
 
supply of certified copies of search results (Note 5)
 3 hrs 95 100 5 3 hrs 95
 
supply of certificates
(Note 5)
 1 95 100 5 1 95
Onsite submission of documents
(queuing time only) (Note 6)
 20 mins 90 100 10 20 mins 90

* Formally launched on 20 February 2012.

 
Note :
 
 1. 

The service standard for paper submission excludes the day of submission. The service standard for e-submission is calculated from the time of submission.

2.

Business Registration Certificates are issued by the Companies Registry for the Inland Revenue Department together with Certificates of Incorporation.

3.

The service standard applies to specified forms which are submitted electronically and automatically processed by the Integrated Companies Registry Information System.

4.

Time for delivery by post or by courier service is excluded.

5.

Customers who do not request for delivery of certified copies of documents and certificates by post or by courier service can collect them during service hours at the collection counters of the Public Search Centre at 13th floor, Queensway Government Offices, 66 Queensway, Hong Kong.

6.

Customers can submit documents not requiring fees at designated Service Desk.