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客戶服務調查

Customer Service Survey


公司註冊處現正進行客戶服務調查，就我們的服務表現向客戶蒐集意見。謹請 閣下花數分鐘時間完成以下問卷。你的意見將會保密。調查結果的總結會在本處的網頁公布。
The Companies Registry is conducting a survey to collect customers' opinions on our performance of services.  We would appreciate if you could spare a few minutes to complete this survey form.  Your opinions will be kept confidential.  A summary of the results of the survey will be announced on the Registry's website .


公司註冊處就下列服務訂定目標水平。請按照你的經驗標示你對本處服務表現的滿意度。
We have set target standards for the delivery of the services below.  Based on your experience, please indicate your level of satisfaction with our performance of services.


服務－
2024 - 25年度所訂目標水平
Services –
Target Standard Set for 2024 - 25
表現評分 Performance Rating
極滿意
Extremely
Satisfied
非常
滿意
Very
Satisfied
滿意
Satisfied
不滿意
Dissatisfied
非常
不滿意
Very
Dissatisfied
極不滿意
Extremely
Dissatisfied
  1. 新公司註冊
    Registration of new companies
  1. 本地公司
    Local companies
  1. 以印本形式交付的文件 – 4個工作日
    delivery in hard copy form – 4 working days

  1. 以電子形式交付的文件 – 1小時
    delivery in electronic form – 1 hour

  1. 非香港公司 – 9個工作日
    Non-Hong Kong companies – 9 working days
  1. 開放式基金型公司 – 3個工作日
    Open-ended fund companies – 3 working days

  1. 公司更改名稱
    Change of names of companies
  1. 本地公司
    Local companies
  1. 以印本形式交付的文件 – 4個工作日
    delivery in hard copy form – 4 working days
  1. 以電子形式交付的文件 – 1小時
    delivery in electronic form – 1 hour

  1. 開放式基金型公司 – 3個工作日
    Open-ended fund companies – 3 working days

  1. 公司文件登記
    Registration of general documents
  1. 以印本形式交付的文件 – 5個工作日
    delivery in hard copy form – 5 working days

  1. 以電子形式交付的指明表格 – 12小時
    delivery of specified forms in electronic form – 12 hours

  1. 押記登記 – 7個工作日
    Registration of charges – 7 working days

  1. 公司撤銷註冊
     確認收到申請 – 4個工作日
    Deregistration of companies
     Acknowledge receipt of application – 4 working days
  1. 網上聯線查冊
    Online search on the internet
  1. 提供文件影像紀錄以供下載 – 5分鐘
    Supply of image records of documents for download – 5 minutes

  1. 提供查冊結果的經核證副本 – 3小時#
    Supply of certified copies of search results – 3 hours #

  1. 提供證書 – 6小時#
    Supply of certificates – 6 hours #

  1. 在電子服務中心查冊
    Onsite search at the e-Services Centre
  1. 提供查冊結果的印文本 – 20分鐘
    Supply of hard copies of search results – 20 minutes

  1. 提供查冊結果的經核證副本 – 3小時
    Supply of certified copies of search results – 3 hours

  1. 提供證書 – 6小時
    Supply of certificates – 6 hours
  1. 在本處以印本形式交付文件
    排隊輪候時間 – 20分鐘
    Onsite delivery of documents in hard copy form
    Queuing time – 20 minutes
  1. 批出信託或公司服務提供者牌照 – 2個半月
    Granting of trust or company service provider licences – 2.5 months
  1. 註冊有限合夥基金 – 4個工作日
    Registration of limited partnership funds – 4 working days
  1. 總括來說，你是否滿意我們的服務水平?
    Overall speaking, are you satisfied with our service standard?
# 不包括以郵遞或速遞方式送達所需的時間
Time for delivery by post or by courier service is excluded

其他有關本處服務表現、目標水平和收費的意見及建議
Other comments and suggestions on our performance of services, target standards and fee levels




多謝 閣下的參與和支持!
Thank you for your participation and support!