Normally, the orders should have been successfully placed when the transaction acknowledgment page (for Registered Online Users) or the digital receipt (for Unregistered Online Users) is displayed on the screen after the payment is effected.
You can use the "Order Enquiry" function to check the status of your orders. For Registered Online Users, an Order Index will be displayed when the Order Enquiry function is selected. The Order Index, however, does not include orders that have already been collected for more than seven days. For Unregistered Online Users, you need to input the Order Number / Transaction Number / Receipt Number / Order Form Number and Order Enquiry Reference Number which are shown on the digital receipt to check the status of your orders.
Note: Registered Online Users can select the "Order Enquiry" function under "My Account" on the menu bar. For Unregistered Online Users, the function is under "Shopping" on the menu bar. In addition, Unregistered Online Users can use "My Transactions" function under "Shopping" to view order information, including the Order Number and Order Enquiry Reference Number, of the most recent 20 orders placed via the same computer / same mobile device within the past 72 hours.